Terms of Use.

These Terms of Use (the "Terms") govern your use of the Relia platform, website, and apps (collectively, the "Service"), operated by Relia Pty Ltd (ABN 13 695 972 582) ("Relia", "we", "us"). By creating an account or using the Service, you agree to these Terms.

1. Eligibility

You must be at least 18 years old, be able to form a legally binding contract, and use Relia for business purposes. Relia is designed for trades and services businesses operating in Australia and New Zealand. If you use Relia from another jurisdiction, you do so at your own risk and responsibility.

2. Your account

You are responsible for your account. This means:

• Keeping your login credentials secure
• Not sharing your account with anyone else
• Notifying us immediately at [email protected] if you suspect unauthorised access
• Ensuring the information you give us (name, email, business details) is accurate and kept up to date

You're responsible for anything done through your account, whether by you or someone you've allowed to use it.

3. Your content

3.1 You own your content

Everything you upload, create, or generate in Relia belongs to you. We don't claim ownership of your videos, voice notes, quotes, customer lists, supplier information, pricing, or anything else. We treat it as your confidential information.

3.2 Licence to run and improve the Service

To run Relia, we need your permission to store your content, process it, transmit it, show it back to you, and use it for the operational purposes described in our Privacy Policy (including maintenance, support, fraud prevention, and aggregated, de-identified product improvement). You grant us a limited, non-exclusive, worldwide, royalty-free licence to do these things for these purposes.

If you have opted in to AI training, this licence also permits us to use your content (after de-identification, as described in the Privacy Policy section 4.2) to train and improve AI models used in Relia. The AI training portion of this licence ends when you opt out.

The operational portion of this licence continues for so long as we retain your content under our Data Retention Policy. It terminates when your content is hard-deleted. You can request hard deletion at any time, including after account closure, and we will comply.

3.3 We will not

• Sell or licence your content to anyone
• Share your content with other Relia users
• Use your content to train AI models unless you have explicitly opted in
• Use your content to market or promote Relia without your separate written permission
• Publish, disclose, or display your content outside the Service, except as required by law

3.4 Confidentiality

3.5 Your responsibilities for your content

You promise that:

• You have the right to upload the content you upload (e.g. you took the photos, you made the recordings, you're authorised to record the people in them)
• You have obtained any consents required under applicable privacy law (including from your own customers) to upload their information to a cloud service
• Your content does not contain anything illegal, defamatory, or infringing
• You will not use Relia to record people without their knowledge where the law requires their consent

3.6 Third-party integrations

Relia integrates with third-party services (for example, accounting software like Xero and QuickBooks, payment processors like Stripe, and other tools you may choose to connect). If you enable an integration, you are giving us permission to share the specific data required to make the integration work with the third-party provider you chose.

A few things to know:

• We only share the data necessary for the integration to function (e.g. invoice data for accounting, payment details for payment processors)
• Once data leaves Relia and enters a third-party service, that third party's own privacy policy and terms govern what they do with it. We are not responsible for their handling of your data.
• You can disconnect an integration at any time from your account settings. Disconnecting stops future data sharing but does not claw back data already shared.
• We list our current integration partners and the data each integration requires at relia.com.au/integrations

4. Acceptable use

You agree not to:

• Use the Service for anything illegal
• Attempt to breach the security of the Service, or probe for vulnerabilities without going through our disclosure program
• Scrape, crawl, or automate access to the Service beyond our published API
• Reverse engineer, decompile, or disassemble the Service
• Use the Service to send spam, unsolicited communications, or malicious content
• Impersonate anyone
• Resell or sublicense the Service without written permission

If you find a security issue, we want to hear about it. Email [email protected].

5. AI features

5.1 How AI is used

Parts of Relia use AI. For example, when you upload a voice note we transcribe it, extract details, and generate a draft quote. These outputs are suggestions, not decisions. You are responsible for reviewing every quote before you send it to a customer.

5.2 AI outputs are not guarantees

AI makes mistakes. Transcription can misunderstand words. Pricing suggestions can be wrong. Measurements extracted from video can be off. You must review every AI-generated output before you rely on it, send it, or quote a customer from it. Relia is not liable for errors in AI-generated content that you passed on without review.

5.3 AI training opt-in

We do not use your content to train AI models unless you explicitly opt in. Opt-in is a single toggle in your account settings. You can change it at any time. Opting out stops us using any future content of yours for training. Content already included in a completed training run cannot be removed from that run, but your opt-out applies immediately to everything going forward.

6. Fees and billing

If you're on a paid plan, you agree to pay the fees described when you subscribed. Fees are in Australian dollars (or New Zealand dollars for NZ customers) and are payable in advance on the billing cycle you selected (monthly or annually).

All fees are non-refundable except where required by Australian Consumer Law. If you cancel mid-cycle, you keep access until the end of the period you paid for.

We may change our prices. If we do, we'll give you at least 30 days' notice. Price changes take effect at your next billing cycle.

7. Availability and support

We aim for high availability but we don't promise perfect uptime. The Service is provided on an "as available" basis. Scheduled maintenance windows are communicated in advance. Unscheduled outages happen; we work to resolve them quickly.

Paid plans include support via email. Response times and priorities depend on your plan tier and are described on our pricing page.

8. Termination

8.1 By you

You can cancel your account at any time from your account settings. Cancellation takes effect at the end of your current billing period. Your content enters the retention schedule described in our Data Retention Policy.

8.2 By us

We can suspend or terminate your account if you breach these Terms, if you fail to pay fees when due, or if we have a good-faith reason to believe your use of the Service is harming other users, third parties, or the Service itself. Where possible we give you notice and a chance to fix the problem before we terminate.

8.3 On termination

On termination you lose access to the Service. Your account-identifying information is deleted on the 30/60 schedule in our Data Retention Policy. Your videos, voice notes, and quote data are retained for the internal-reference purposes described in the Data Retention Policy, unless you request full deletion. You can export your data before termination; we recommend you do so.

8.4 Abandoned free accounts

If you are on a free plan and your account has been inactive for 90 consecutive days (no login, no activity), we may close the account as abandoned. We will email you at least 14 days before closing an abandoned account to give you a chance to log in or export your data. If you do not respond, the account is closed and your content enters the standard retention schedule. This does not apply to paid accounts.

9. Liability

9.1 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law (ACL) or the New Zealand Consumer Guarantees Act 1993, where those rights and remedies apply and cannot be excluded.

9.2 To the extent permitted by law

To the extent permitted by law, Relia's total liability to you for any claim arising out of or in connection with the Service or these Terms is limited to the fees you have paid to Relia in the 12 months before the event giving rise to the claim.

To the extent permitted by law, Relia is not liable for indirect, incidental, consequential, or special damages. This includes loss of profits, loss of business, loss of data (beyond what is recoverable under our retention policy), or loss of goodwill.

9.3 Where we draw the line

We are responsible for running the Service with reasonable skill and care. We are not responsible for:

• Errors in quotes you send to your customers (you must review before sending)
• Disputes between you and your customers
• Loss caused by you sharing your login credentials
• Events outside our reasonable control (including internet outages, third-party provider failures, natural disasters)

10. Indemnity

You agree to indemnify Relia against claims brought by third parties (including your customers) that arise out of your content, your use of the Service, or your breach of these Terms. This does not apply where the claim arises from Relia's breach of its own obligations.

11. Changes to these Terms

We may update these Terms. If we make material changes, we'll notify you by email and in the Service at least 30 days before the changes take effect. If you don't agree to the updated Terms, you can cancel your account before they take effect. Continued use after the effective date means you accept the new Terms.

12. Governing law and jurisdiction

These Terms are governed by the laws of Victoria, Australia. Disputes are subject to the exclusive jurisdiction of the courts of Victoria, Australia, subject to any mandatory consumer protection law in the jurisdiction where you live.

13. Miscellaneous

Entire agreement: these Terms, together with the Privacy Policy and the Data Retention Policy, are the entire agreement between you and Relia.

Severability: if any part of these Terms is found unenforceable, the rest continues to apply.

No waiver: if we don't enforce a right, we don't lose it.

Assignment: you can't assign your rights under these Terms without our consent. We can assign ours to a successor in a merger, acquisition, or restructure.